Stem Innovation One (1) Year Limited Warranty
Stem Innovation (“Stem”) warrants that its IZON-branded hardware products shall be free from defects in materials or workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Stem within the Warranty Period, at its option, Stem will repair or replace any IZON-branded product that proves to be defective in material or workmanship. If your product is no longer manufactured, or is out of stock, at its option, Stem may replace your product with a similar Stem product.
This warranty is limited to hardware products manufactured by Stem Innovation that can be identified by the “Stem” or “IZON” trademark, trade name, or logo affixed to them. This warranty does not extend beyond the original end-user purchaser and only extends to products purchased from Stem Innovation, Stem Innovation’s official Amazon Storefront, or an approved Stem Innovation affiliate(s). Those affiliates are Apple Stores and Apple Premium Resellers designated by Apple. This limited warranty does not extend to third-party products used with Stem products. This warranty does not cover any defect, malfunction or failure that occurs as a result of abuse or misuse, failure to adhere to product instructions, or use with improper, unintended, or faulty equipment. Hardware alterations including, but not limited to, modifications, additions, removals, or opening of components or tampering with the product will invalidate this warranty.
Stem does not warrant that the operation of its products will be uninterrupted or error-free.
To obtain warranty service during the Warranty Period, contact Stem Support at (800) 704-7186 or firstname.lastname@example.org. Stem Support will help you diagnose the issue (if any) and provide instructions for returning your item. Return shipments shall be at the customer’s expense and must be returned in the original packaging with proof of original purchase. Returned products may be replaced with new or refurbished product at least functionally equivalent to the original product.