Maintaining a profitable small business can seem like a never ending battle. Although there is no exact formula for success, learning how to motivate your employees can help you create and maintain the efficient workplace you’re after. Each business and its team will be different, however, taking a moment to understand the basics of effective employee management will help you set the stage for success in your office or storefront. So let’s get started! Check out the following tips to learn how you can help your employees run a productive and profitable workplace.
- Clearly State Goals and ObjectivesFew things in life are more frustrating than working without clear instruction. While you may think that the direction you’re providing to your employees is clear enough for them to hit the ground running, it’s also possible that you’ve left some critical information out. Take time to fully explain your overarching goals and objectives to each employee. Work with your managers to develop complete instructions for each daily task as well. Keep employee instructions listed where each member of your staff can quickly and easily access them when needed.
Managing reasonable expectations will also be important. Keep an eye out for busy and slow periods, and plan for the additional help when necessary. You’ll notice that some shifts will require more staff to achieve the high level of service and salesmanship you’d like from your employees. Theses steps will help your team take your recipe for success, then make it their own to produce optimal results.
- Encourage Open Dialogue
Each employee will want their voice to be heard. Rather than constantly talking at your team to generate desired results, encourage employee feedback on a consistent basis. What ideas do they have that could improve how you do business? Try asking for their opinions on customer service, workplace conditions, sales performance, etc. Although it may seem like this will only invite a storm of critical comments and unrealistic requests, you’ll more than likely find that this is actually a great way to crowd source for quality ideas and suggestions. Not to mention, keeping your employees involved in decision making processes will help them feel more like valued members of your team.
- Set a Path for Success…Then Get Out of the Way
Considering the fact that your business has grown enough to require the assistance of employees, it’s safe to assume that you’ve developed successful systems for product/ service creation and delivery. That being said, it can be difficult to release control of the operations to others later on. The most important thing to understand here is that your employees need to feel as though you trust them. If you’re constantly playing “big brother” as they carry out daily duties, you’ll push them further away from becoming a committed and motivated employee. Create a system that can run without your presence. Give employees the opportunity to produce quality results before you jump in to critique their processes.
A great way to make sure the job is getting done without being overbearing is to install a small business security camera system. This will allow you to monitor how your employees are completing each task discretely and from afar.
- Know Your Employees
Sure, you took the time to get to know your employees during the interview process, but have you had a chance to get to know who they really are? This is an important part of understanding their motives and performance capabilities. Stop by your business during slow hours to chat with each employee on a consistent basis. Keep conversation light and friendly as you get to know who they are and what they’re interested in. Offer incentives that fit the personalities of your employees to let them know that you are in fact listening to what they have to say.
- Invest in Good Work
You get what you pay for. Simple as that. Under paying your employees to cut costs will only leave you with lower quality team members and a high turnover rate. Rather than deal with either of those nuisances, do your research to determine fair pay. Gather market lows, averages, and highs for pay in your industry. If possible, match the high or aim for a higher-than-average. This will help you ensure that the pay you offer is high enough to motivate quality employees to put forth their best work.