Setup Process

Q - What do I need to setup and use the izon camera?
A - An izon camera only needs a few things:
  • An iOS device or Android device
  • A nearby wall outlet to power the camera
  • WiFi connectivity
  • The izon app
  • A valid email address to receive an activation code
Q - How do I setup my izon camera?
A - Setting up the izon camera is easy. Simply plug-in your izon camera, download the free izon app from the App Store or Play Store, and position the camera to scan the QR code. The izon app will take care of the rest!
Q - How long does it take to setup the izon camera?
A - The simple setup process takes only a few minutes. You should be up and running in less than 5 minutes.
Q - What if I have a difficulty setting up my camera?
A - We’d love to help you! Contact our friendly customer support using one of the following contact methods, and we will have you up and running in no time.
Phone: (800) 704-7186
Email: support@izoncam.com
Chat: Click Here
Q - How many cameras can I use on my app?
A - The izon camera uses smart technology that minimizes the drag on your network’s bandwidth. Optimal bandwidth performance can be maintained with up to 10 cameras on one network — although technically you could have many, many more!

Product Questions

Q - Which camera has night vision?
A - The izon view has night vision capability.
Q - Can I setup the izon camera to alert me?
A - Yes, the izon camera can be setup to record and notify you of any motion or noise detected near the camera. You will also be notified when the camera loses power or is disconnected.
Q - What camera colors are available?
A - The izon view is available in white or black. The izon 2.0 is available in white.
Q - Is the camera battery powered?
A - No, the camera is powered via a 9’ USB cord that plugs into a wall outlet. International adapters are also available.
Q - Can I use my camera outdoors?
A - The izon camera was uniquely designed for indoor use where it would blend inconspicuously into your life. Placing a camera outdoors may expose it to intolerable temperatures and exposure.

App Questions

Q - Where do I find the izon app and how much does it cost?
A - The izon app is available for free from the App Store and the Play Store. Download it for iOs by clicking here. The Android app is here.
Q - What iOS devices can run the izon app?
A - The izon app is available for iPhone, iPad, and iPod touch devices.
Q - Is the izon app available for Android?
A - The izon camera works with both Android and iOS and the free app is available in both the Google Play Store and the App Store.
Q - How many motion or noise recordings do I get?
A - The izon app offers a total of 25 recordings per day for free.
Q - Can I store my videos on my hard drive or online storage account?
A - No, the video captured by izon is stored securely in our cloud servers. This configuration enables you to access your video recordings via your device from anywhere in the world.

Warranty Questions

Q - What does the warranty cover?
A - The izon camera is warranted to be free from defects in materials and workmanship under normal use for one year from the date of purchase.
Q - How long is the warranty?
A - The izon camera is under warranty for one year from the date of original purchase.

Network / WiFi Questions

Q - How many cameras can I setup on my network?
A - The izon camera uses smart technology that minimizes the drag on your network’s bandwidth. Optimal bandwidth performance can be maintained with up to 10 cameras on one network—although technically you could have many, many more!
Q - Can I access my camera(s) remotely?
A - Yes, you can access your camera anytime your mobile device has wifi or cellular data connectivity.

Security Questions

Q - Is the izon camera secure?
A - Yes, with bank-level security. Protecting your privacy is our highest priority which is why we built the izon platform to securely stream from your camera directly to your device.
Q - Who can see my camera feed?
A - Your camera’s video feed will only be accessible by you via your Stem Account. We take your privacy so seriously that we can’t even see your video feed. So rest assured that your life is safely—and securely—in your own hands.
Q - Where is my video stored?
A - The video captured by izon is stored securely in our cloud servers.